Retention diagnostics
Measure the size of your return-customer gap, then diagnose what may be causing it. Start with the question you need answered today.
Illustrative preview
Calculated from your inputs
Your annual retention gap appears here
New customers
Average ticket
Current return rate
Calculated from your inputs
Your annual retention gap appears here
Use this to quantify the gap
Enter your monthly new-customer count, average ticket, and current return rate - see how much you're losing each year.
Use this to diagnose what to fix
A short checklist of the most common reasons customers don't come back - and what to fix first.
Choose by the question
A useful sequence is to run the two-minute calculator first, then use the audit to investigate the result.
The calculator works without signing up. The audit asks for contact details so we can provide the material and follow up.
Use the resources to understand it, or bring your customer journey to a demo and see where LoyalsClub fits.
