Terms of Service
Last updated: 2026-08-29
Who we are
LoyalsClub is operated by QuantumBlock Solutions L.L.C-FZ, a company registered in the Meydan Free Zone, Dubai, United Arab Emirates. These terms cover this website and the LoyalsClub platform: the owner portal, the customer mobile app, and the staff scanner app. If you subscribe, the Subscription Agreement you accept at checkout applies as well. Where the two differ, the Subscription Agreement wins. You can reach us at [email protected].
What LoyalsClub does
LoyalsClub is a subscription platform that lets a business run a loyalty programme: award points, configure rewards and offers, see who is returning, and message its own customers. Customers use one shared app with a single QR code that works at every participating business. LoyalsClub runs alongside your existing booking system and point of sale. It does not replace them, and it is not a booking system, a payment terminal, or a discount marketplace.
Your account
You need an account to use the platform. You are responsible for what happens under your account, including everything your staff and other authorised users do. Keep your credentials private and tell us promptly if you think someone else has access. You must be legally able to enter into this agreement on behalf of your business.
Acceptable use
You may use the Services for your own business. You may not resell or sublicense them, reverse engineer or modify them, use them to break the law, or use them to send unlawful or unsolicited messages. You must not upload health, financial, biometric, or other sensitive personal information. You are responsible for having a lawful basis to collect and use your customers' data, including any consent your local law requires before you message them.
Subscriptions, billing and cancellation
Subscriptions start on the payment date and renew automatically for the period you chose. You can cancel renewal at any time before the next billing date, and your access continues to the end of the period you already paid for. Fees are non-refundable unless we say otherwise in writing. Payments are handled by a third-party payment processor, and you authorise us to charge your chosen method. If a payment fails, we may suspend your account until it is resolved. Prices exclude VAT and other applicable taxes, which are your responsibility.
Your data and your customers' data
You own your business data and your customer data. We process it to provide the Services, and we may use aggregated, anonymised data to improve them. We do not sell your data. Our handling of personal data is described in the Privacy Policy. If your subscription ends, you have 30 days to export your data before we remove it. Deleting data is covered on our Data Deletion page.
Connected accounts, including Instagram
You can connect third-party accounts to LoyalsClub. If you connect an Instagram professional account, you authorise us to receive the story mentions that tag your business, to read the sending account's username and profile so we can match it to a customer, and to send that customer a reply message containing a link to claim their points. We store the access token encrypted and use it only for those purposes. We never post to your account. You can disconnect at any time in the owner portal, which deletes our stored access token immediately and stops all processing on our side, and you can also remove LoyalsClub from Instagram's own Apps and websites settings. Instructions for removing the data are on our Data Deletion page. Your use of Instagram remains subject to Instagram's own terms, and we are not responsible for changes Instagram makes to its platform. Questions: [email protected].
Availability and support
We aim for 99.8% uptime, measured monthly, excluding planned maintenance and events outside our reasonable control. Support is available by email at [email protected], and we aim to respond within 48 hours on business days. We improve and update the Services regularly. If a change materially reduces functionality you rely on, we will tell you.
Intellectual property
The platform, its software, branding and documentation belong to LoyalsClub and its licensors. Your subscription gives you a non-exclusive, non-transferable right to use the Services for your own business during your subscription term, and nothing more. Your own content, logo and customer data stay yours.
Limitation of liability
To the fullest extent the law allows, we are not liable for indirect, incidental or consequential losses, including lost profits, lost business, or lost data. Our total liability for any claim is capped at the amount you paid us in the 12 months before the claim arose. Nothing here limits liability that cannot be limited by law.
Changes to these terms
We may update these terms. The 'last updated' date at the top of this page shows the most recent revision. If a change is material, we will tell active subscribers by email or by a notice in the portal. Continuing to use the Services after a change means you accept the updated terms.
Governing law
These terms are governed by the laws of the United Arab Emirates. Any dispute will be handled by the courts of Dubai.
Contact
General and billing enquiries: [email protected]. Privacy and data requests: [email protected]. QuantumBlock Solutions L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.