Data Deletion
Last updated: 2026-08-29
What this page is for
This page explains how to delete the data LoyalsClub holds about you, including anything we received from an account you connected, such as Instagram. Anyone can use it: a business that subscribes to LoyalsClub, or a customer of a business that uses LoyalsClub. If you would rather just ask us, email [email protected] from the address on your account and we will handle it.
If you are a business using LoyalsClub
Sign in to the owner portal at portal.loyalsclub.com and open Settings. You can disconnect individual integrations there at any time. To close your account and delete your data entirely, email [email protected] from the email address registered to the account, with the subject 'Delete my account'. We may ask one question to confirm it is really you. Export anything you want to keep first, because deletion cannot be undone.
If you are a customer of a business that uses LoyalsClub
Open the LoyalsClub app, go to your profile, and choose to delete your account. That removes your profile, your points balances, and your activity history across every participating business. You can also email [email protected] from the email address you signed up with and ask us to delete it for you. Deleting your account means losing any unredeemed points, and that cannot be reversed.
Deleting Instagram data
If your business connected an Instagram account, you can remove that connection yourself. In the LoyalsClub owner portal, open Settings, find the Instagram section, and choose Disconnect. This deletes our stored access token straight away, so we can no longer receive or process any further story mentions for your business. You can also remove us from Instagram's side: in the Instagram app, go to Settings and privacy, then Apps and websites, and remove LoyalsClub. Doing it in either place is enough to stop the data flow. To have the stored Instagram data erased as well, use the next section.
What we delete
On a deletion request we remove the access token, the Instagram account id and username, the record of story mentions we received, the link between an Instagram username and a customer profile, and the claim links we generated. For a full account deletion we also remove your profile, contact details, points balances and transaction history. Send the request to [email protected] and say whether you want only the Instagram data removed or the whole account.
What we have to keep
Some records survive a deletion request because the law requires it. Invoices, payment records and tax documents are kept for the period UAE law sets, currently seven years for accounting records. We also keep security and audit logs for a limited time. Anything we keep for these reasons is not used for marketing, is not shared, and is deleted once the retention period ends.
How long it takes
Disconnecting an integration takes effect immediately. A deletion request is confirmed within 3 business days and completed within 30 days, including removal from our backups on their normal rotation. We will email you when it is done.
Contact
Privacy and deletion requests: [email protected]. QuantumBlock Solutions L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Our full Privacy Policy explains what we collect and why.