Most first-time customers never come back. See who's leaving, and bring them back.

No. LoyalsClub runs alongside your existing booking and POS systems. We do one thing - retention and feedback - and we don't touch anything else in your stack.

No. Your staff's phone runs the staff scanner app. Your customers use their own phones. No new devices, no installation fees.

Usually 24 to 48 hours. Setup is done with you, and we need very little to start - mostly public details like your logo. Your staff use the scanner on their own phones, so there's nothing to install and nothing to replace. As soon as we have what we need you're live - and we can often do it faster.

You. One business never sees another business's data. Customers are invisible to your dashboard until they transact with you. You can export your data any time; we never share it.

LoyalsClub is one shared app across every participating brand - downloaded once, every LoyalsClub business a customer visits is already inside it, not a separate app or a separate wallet pass for each one. New customers scan your QR and join in seconds; anyone who already uses LoyalsClub elsewhere just opens the app they've got.

First scans usually happen within week one. Meaningful retention signal takes 30-60 days - one full cycle of returning customers.

English and Russian today, across both the customer app and the owner dashboard.

It's a flat monthly subscription, tiered by how many locations you run - no per-visit commission and nothing taken from your revenue. Because the plan follows your branch count, the exact figure depends on your setup, so we confirm it with you on a short call.

After every visit, your customer receives a one-line satisfaction prompt - only you see the response. Dissatisfied customers can tell you directly instead of going to Google. You get the chance to reach out, make it right, and keep your public rating intact.

LoyalsClub is a monthly subscription tiered by how many locations you run, and you can start with a 30-day free trial. We'll walk through the exact plan for your business on a short call - and Founding Members pay no setup fee.

Yes. LoyalsClub runs alongside Fresha and any other booking or POS system - it doesn't replace them. Fresha handles your bookings; LoyalsClub handles retention, loyalty rewards, and private feedback.

Yes. Anyone can request a 30-day free trial with full access. Our first 25 Founding Members in each market get more on top: no setup fee, a founding price that never goes up for as long as you're subscribed, and direct founder support.

You add a card to start the trial, but nothing is charged during the 30 days. If you keep using LoyalsClub after the trial, your subscription begins automatically. Cancel any time before the trial ends and you're not charged at all.

Yes. You don't build or maintain anything. LoyalsClub is one shared customer app plus a staff scanner that runs on a normal phone - you configure your points and rewards in the owner dashboard and go live, no development needed.

There isn't one universal number - it varies by service type, price point, and location. The figure that matters is your own: what share of first-time customers come back for a second visit, and whether that share is improving. LoyalsClub measures exactly that, so you can track and lift your real rate instead of guessing at a benchmark.

Your dashboard shows who used to visit and hasn't returned. From there you can reach lapsed customers with a single message or a targeted offer - so win-back is a deliberate action on a real list, not a guess.