For UK aesthetic clinics and skin spas
Give clients a reason to return to your clinic
Your own points and referral programme, managed by you or your receptionist. Clients use the shared LoyalsClub app. You keep your current booking software, and there's no connection between the two.
A 30-minute video call in UK hours. Pricing is covered on the call.
- RewardHydrating serum400 points
- First-visit bonusExtra points on a first purchase+50 points
- ReferralYou and a friend both earn+100 points each
The visit that decides it
Give first-time clients a reason to return.
A client comes in, loves the result, and means to book again. Then the weeks slip by. Nobody notices until they've been gone for months.
63%
rebooking rate, top-earning aesthetic clinics
34%
rebooking rate, median businesses
In Zenoti's European dataset for 2025, top-earning aesthetic clinics had a 63% rebooking rate, compared with 34% for median businesses.
That's one software vendor's data across Europe, not a rule for every clinic, and not a measured result from LoyalsClub. A rewards programme won't close the gap on its own. It gives your team a reason to talk about the next visit, and a list of who hasn't come back.
How it works
How your programme works
Healia's earning rate and perks, as their clients see them. Amounts show in Healia's own currency. 1You design it.
Choose how many points a client earns for what they spend, an optional first-purchase bonus, and the rewards they can put points towards. Each reward has a points cost you set.
Healia Medical Center's page in the shared LoyalsClub app, shown as a Dubai example. Clients join their clinic's page here. 2Your client joins in the app.
Clients download the free LoyalsClub app and join your page. It's on the UK App Store. That download is a real step, and on the demo we show how you can ask for it.
The client's code, which you scan with the staff app. 3You scan.
After an eligible purchase, you or your receptionist scan the client's code with the LoyalsClub staff app and enter the eligible amount spent. Points land straight away. It's a separate scan, not a link to your clinic software.
What you get
Points, referrals and private feedback
Points and rewards you design
Your earning rate, your rewards, your points costs. Points earned with you can only be spent with you.
A first-visit bonus
Choose extra points for a client's first recorded purchase.
Client referrals
When an existing client refers a friend who makes a first recorded purchase, both receive the points you set.
Private feedback
After a recorded visit, clients can leave private feedback for your clinic, helping you understand and resolve problems.
Who hasn't come back
Your client list shows days since each person's last recorded visit. Check your clinic records before deciding whether to contact them.
Messages you send yourself
Tell members about a new reward with a push notification you write. No SMS, no scheduled campaigns.
Rewards
Choose rewards beyond treatment discounts
You choose each reward and its points cost, and your clinic supplies it. A skincare product from your shelf is an easy place to start.
- SkincareHydrating serum, 30 ml400 points
- SkincareDaily SPF 50 moisturiser300 points
- SkincareTravel-size skincare kit250 points
- SkincareGentle cleanser and toner set350 points
Example rewards and points costs.
Don't use the programme to promote prescription-only medicines. Keep them out of points offers, rewards and messages, and check your scheme with your insurer. Your clinic is responsible for the rewards it offers.
Who hasn't come back
See time since the last recorded visit
Sort your client list by last recorded visit, then check your clinic records before deciding whether to follow up. A missed scan can make a recent visitor look inactive. The list does not know a client's treatment or agreed next appointment.
See every featureIllustrative layout, names and numbers. The owner portal shows recorded visits, points and days since the last recorded visit; this is not a screenshot or a clinical follow-up recommendation.
Read this before the demo
What it isn't
Not your clinic or booking software.
Keep what you run. LoyalsClub doesn't read your diary or send reminders. Visits and rewards are recorded with the scan.
Not a text-message tool.
There's no SMS and no scheduled campaigns. If that's the job you need doing, your clinic software will do it better.
Not your own app.
Your branded page sits inside the shared LoyalsClub app, where clients can also browse other participating businesses. Other businesses can't see your client list, spend or visit history.
Already have rewards in your clinic software?
Check that first. LoyalsClub is for clinics that need a separate programme and are comfortable recording purchases in another app.
Setup
Set up remotely, by the founder
Send us your treatments, your branding and the rewards you have in mind. We typically set it up within 24 to 48 hours of getting your details, then train you and your team on a video call. Monthly, no long-term contract.
Where it runs today
Healia Medical Center, a doctor-led aesthetic clinic in Dubai, uses LoyalsClub. We don't have UK clients yet. The founder personally sets up and demonstrates the programme for early UK clinics.
Questions UK clinic owners ask
Does LoyalsClub replace my clinic or booking software?
No. It runs alongside Consentz, Pabau, Faces, Cliniko, Fresha or whatever you use, and doesn't connect to it. You record visits with a quick scan on a phone. Bookings, payments and reminders stay where they are.
Do my clients need to download an app?
Yes. Clients use the free LoyalsClub app, on the UK App Store. Your branded page lives inside that shared app, and clients can also browse other participating businesses there. The download is the main friction, and we cover how to ask for it on the demo.
How do points work?
You set how many points a client earns on eligible spend, and create rewards that each cost a set number of points. Points belong to your clinic, so a balance earned with you can't be spent anywhere else in the app.
Which rewards should we consider?
Start with skincare products. Treatment-related rewards need a separate check for clinical suitability and advertising rules. Don't incentivise prescription-only medicines. Your clinic chooses and supplies its rewards.
Does it send texts or reminders?
No SMS and no scheduled marketing campaigns. You send promotional push notifications yourself. The app also sends transactional notifications, such as points confirmations. Appointment reminders stay in your clinic software.
How much does it cost in the UK?
Pricing is covered on the demo call. It's a monthly subscription with no long-term contract.
How long does setup take?
We typically set your programme up within 24 to 48 hours of getting your details, then train you remotely. How fast you go live after that depends on your team.
Do you have UK clients?
Not yet. Healia Medical Center in Dubai uses LoyalsClub. UK clinics can book a remote demo, with setup and training from the founder.
Further reading
- Getting a first-time client to come backWhy the first rebooking is fragile, and a routine your team can run without texting campaigns.
- Stamp cards or points for a clinic?What each does well, and which suits a clinic with irregular treatment intervals.
- Is your booking system's loyalty enough?What built-in programmes do, and the gaps that would justify a separate one.
See it on a 30-minute call
Samvel, the founder, walks you through the owner portal, the client app and the staff scan, using your own treatments.
Book a demo callA 30-minute video call in UK hours. Pricing is covered on the call.