Sources checked 19 October 2026: Allē's terms, earning table and homepage, Galderma's ASPIRE terms and FAQ, AmSpa's 2024 report and Zenoti's 2026 rebooking article. Program rules change, so recheck the linked pages before you print anything for patients.
A patient finishes her filler appointment, taps her phone at the desk and asks: "Do I get points for this?"
Your receptionist says yes. Then the patient asks if those points work on a facial next month. And now everyone is looking at each other.
That moment is the whole reason for this guide. Allē isn't your loyalty program, and it was never meant to be. It's a manufacturer program that sits next to whatever you build yourself. Once your team can explain the difference in one sentence, both programs get easier to sell.
We make LoyalsClub, one way to run your own program. We'll say where it fits, and where you don't need it.
Allē and clinic loyalty program: what each one does
Here's the short version, side by side.
| Allē | Your own clinic program | |
|---|---|---|
| Who runs it | Allergan Aesthetics | You |
| Whose points | The patient's Allē account | Your clinic's program |
| What earns | Allergan treatments, plus some listed non-Allergan products | Whatever you decide, usually spend at your clinic |
| What it's spent on | Allergan brands, at participating practices | Rewards you choose |
| Who sets the rules | Allē's terms | You, within your state's rules |
Allē, in plain words
Allē is Allergan Aesthetics' points program for patients. Its official earning table (updated 01/06/2026) gives 200 points per treatment visit for BOTOX Cosmetic and 200 points per syringe of JUVÉDERM.
It's broader than people assume. The same table lists 46 named non-Allergan products and procedures at 50 points each, including Dysport, Restylane, Xeomin and HydraFacial. But those rows are marked "No" for redemption. Patients can earn a little on them, they just can't spend points on them. Only the Allergan rows say "Yes".
Spending works like this: per the Allē homepage, every 100 points can be redeemed for $10 toward a qualifying brand, with over 24,000 participating practices. So the honest phrasing for your staff is "at participating practices", not "anywhere".
The part that matters most for an owner is in Allē's terms (updated 06/17/2026): points are kept in the patient's account until redeemed, and they're nontransferable to other members. Which brings us to the line worth taping to the monitor:
A few more rules your front desk will get asked about, all from Allē's own pages:
- Non-A-List points expire 12 months after the patient's last program activity (terms).
- Patients can't earn on more than 12 non-Allergan treatments per calendar year, and base points top out at 5,000 a year (earning table).
Questions about how redemptions are settled with your practice belong with your Allergan rep and your agreement. They aren't something to guess at the front desk, and we're not going to guess here either.
Your own program, in plain words
Your own program rewards patients for coming back to you. You choose how they earn (for example, points per dollar spent), what the rewards are and what each one costs in points.
It's yours in a way Allē can't be. The reward can be a take-home serum from your retail shelf, an LED add-on, a dermaplaning upgrade or a skincare consult. It never has to mention a brand.
One rule we'd hold firm on: keep prescription treatments out of your own rewards. No free syringe after a set number of visits. Incentive rules for medical treatments vary by state, so check yours with your medical director or counsel before you design anything. Skincare products, add-ons and non-prescription services are the safer ground.
Where they overlap (and where patients get confused)
Overlap is mostly about the injectables visit. A patient having BOTOX Cosmetic may earn Allē points, and if your own program rewards spend, she may earn your points on the same visit too.
That's fine. Two separate programs, two separate balances. The confusion comes from three places:
- "Points" means two things. Patients hear "points" and assume it's one pot.
- Allē points don't follow the patient's whole visit. A facial or a retail product from a brand that isn't on Allē's table won't earn Allē points at all.
- Your rewards look like Allē's rewards. If both are "$10 off" in the patient's head, she'll try to stack them in ways you didn't plan.
The fix for the third one is simple: make your rewards things, not discounts. "A full-size serum for your points" is impossible to confuse with an Allē redemption.
How the front desk explains both in one breath
Patients don't want a lecture at checkout. Give your team a script and let them make it their own:
"Your Allē points are through Allergan, they're in your Allē app, and you can use them on Allergan treatments. Our own rewards are separate: you earn on everything you do here, and you spend them on things from our shelf or add-ons. Want me to add you?"
Then a few house rules, written down once:
- Decide if your own points apply to a visit where Allē is also used. Either answer is fine. Changing the answer depending on who's at the desk isn't.
- Never promise Allē outcomes. If a patient asks about her Allē balance or expiry, point her to her Allē account. Your staff shouldn't be the help desk for someone else's program.
- Name them differently. "Allē points" and "Your clinic rewards" stop a lot of questions before they start.
If you also use ASPIRE
Galderma runs its own patient program, ASPIRE Galderma Rewards, and its rules aren't Allē's. As of October 2026, per Galderma's terms and FAQ:
- Joining is free for patients.
- Patients earn 200 points per visit for Dysport, 200 per syringe for the Restylane family and 200 per vial for Sculptra, plus points on qualifying in-office ALASTIN purchases.
- Bonus points come from surveys, referrals and completing a profile. Referrals earn 100 points per friend who joins, for up to 5 a year.
- Every 100 points becomes a $10 ASPIRE Reward on a qualifying Galderma treatment. That reward expires 60 days after it's issued, and points expire 9 months after they're earned.
If you carry both, your script gets one more line: "Allē is Allergan, ASPIRE is Galderma, and ours is just us." Patients get it.
When you don't need your own program
Honestly? Often.
Repeat business is already the norm in this industry. AmSpa's 2024 report found that 73% of med spa patients were repeat patients, up from 65% in 2022. If your clinic is mostly injectables, patients rebook at checkout and your booking software already has a points feature your team actually uses, another program may just add another thing to explain.
Your own program starts to earn its place when:
- A big share of your revenue is facials, lasers, body treatments or retail, where Allē and ASPIRE aren't the main story.
- First-time patients don't come back for visit two. Zenoti reports that injectable patients cancel first-rebook appointments at a 37% rate, falling to 4% once a patient completes a second rebook and comes in for visit three. That's Zenoti's own data, not a US-wide figure, and it doesn't prove rewards cause the drop. It does show where to look.
- You want a reason to return that's about your clinic, not about a brand the patient can get at a clinic down the road.
For a wider look at the software options, see our guide to the best loyalty software for US med spas.
LoyalsClub: one way to run your own
LoyalsClub runs your clinic's own rewards in a shared consumer app. Here's what that means, including the friction.
What you get:
- Points that only work at your clinic. A patient's balance with you can't be spent at any other business in the app.
- Your rules. You set the earning rate per amount spent and design each reward with its own points cost. You can add a joining bonus.
- Referrals. A patient invites a friend, and both get rewarded after the friend's first purchase.
- Private feedback after a visit, so you hear how the visit went straight from the patient.
- A client list with last visit shown as days ago, so you can see who hasn't been back.
- Push messages you send yourself. Nothing goes to your patient list on a schedule: you write and send each one.
The friction, up front:
- Patients download an app. The Loyals Club app is free on the US App Store for iPhone.
- It's a shared app. Patients can browse other participating businesses and a shared offers feed. Your page is yours, the app isn't.
- Staff record each visit with a separate scan. It doesn't sync with your booking or POS system.
- It has nothing to do with Allē or ASPIRE and doesn't track their points.
Setup is typically configured within 24 to 48 hours after receiving your details, and we train your front desk remotely. Pricing is covered on the demo call: monthly, no long-term commitment. Our live clinic customer today is Healia Medical Center, an aesthetic clinic in Dubai.
You can see how it's set up for US clinics on our med spa loyalty page, or book a demo and we'll show you the patient's view, the scan and the client list on your call.
Disclosure: LoyalsClub is our product, so this guide isn't neutral. Allē and ASPIRE details come only from Allergan's and Galderma's own pages, checked 19 October 2026, and we have no relationship with either company. Program rules change, so check the linked pages before you rely on them.
